As I said last month, I tend to jump the the defence of clinicians even when it's not in the least my role to do so. As an administrator within the NHS I know the frustrations involved in this and tend to try to understand administrative mistakes too.
Sometimes though, I just get veeeeeeeerrrrrrrrrrrrrrrrrrrrrrrrrrrryyyyyyyyyyyyyyyyyyyyyyyyyyy angry at the incompetencies of the services, particularly the mental health services, and want to charge at them and tell them what utter numpties they are.
That of course is no more helpful than covering up for them so it's probably just as well that I found out about their latest mistake in communication (which I suppose may have been caused by the post office anyway) at 6:30 tonight when they'll all have gone home. Gives me time to sleep on it, formulate a plan and then CHARGE